Terms of service

These Terms of Service (the “Terms”) govern the use of the online store operated by HACHIMAN KYOTO (the “Brand,” “we,” “us,” or “our”) (the “Site”) and the purchase of products through the Site.

By accessing or using the Site, or by placing an order through the Site, you agree to be bound by these Terms.

Article 1 | Scope and Application

  1. These Terms apply to all use of the Site and all transactions, including the purchase and sale of products, between the Brand and customers.

  2. Our Shipping Policy, Returns & Refunds Policy, Privacy Policy, shopping guides, and any other policies or rules posted on the Site form part of these Terms.

  3. If there is any inconsistency between these Terms and any specific policy or provision posted on the Site, the specific policy or provision shall prevail unless otherwise stated.

Article 2 | Orders and Formation of Contract

  1. Customers may place orders for products through the Site in accordance with the procedures specified by the Brand.

  2. An order confirmation or acknowledgment sent after an order is placed may only confirm that we have received the order and may not constitute our acceptance of the order.

  3. A sales contract between the Brand and the customer shall be formed when we accept the order or dispatch the products.

  4. We reserve the right to cancel or modify an order where there is a reasonable basis to do so, including product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, shipping restrictions, or other circumstances that make fulfillment impracticable.

  5. If an order is canceled by us after payment has been received, we will issue an appropriate refund using the original payment method or another method designated by us.

  6. As a general rule, cancellations requested by customers after an order has been confirmed are not accepted. However, this does not limit any cancellation or withdrawal rights available to customers under mandatory consumer protection laws applicable in their country or region.

Article 3 | Product Prices

  1. Product prices shall be the prices displayed on the Site at the time of purchase.

  2. Unless otherwise expressly stated, product prices do not include shipping charges, customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), customs clearance fees, or other costs associated with importing products into the destination country or region.

  3. Where prices are displayed in multiple currencies, currency conversions may be based on applicable exchange rates, and the amount ultimately charged may differ from the amount displayed due to exchange-rate fluctuations or payment processing arrangements.

  4. Currency conversion fees, foreign transaction fees, and other charges imposed by credit card companies, payment service providers, banks, or other financial institutions shall be borne by the customer.

  5. We reserve the right to change product prices without prior notice. Any such change will generally not affect orders for which a sales contract has already been formed.

Article 4 | Payment

  1. Customers may use credit cards and other payment methods made available on the Site.

  2. Customers must also comply with any applicable terms and conditions imposed by the relevant payment service provider, credit card company, or financial institution.

  3. If payment cannot be successfully processed or authorized, we may suspend or cancel the order.

Article 5 | International Shipping

  1. Products are shipped from Japan to countries and regions worldwide. However, shipping may not be available to certain destinations due to product restrictions, carrier limitations, import regulations, international circumstances, or other reasons.

  2. Products will be shipped using international shipping services selected by the Brand.

  3. Any delivery times displayed on the Site are estimates only and are not guaranteed. Delivery may be delayed due to customs procedures, carrier conditions, weather, natural disasters, strikes, international circumstances, peak shipping periods, or other circumstances beyond our reasonable control.

  4. Customs clearance procedures may result in additional delivery time.

  5. If a product cannot be delivered due to an incorrect or incomplete shipping address, the recipient’s absence, failure to respond to the carrier or customs authorities, or other circumstances attributable to the customer, the customer may be responsible for any costs associated with redelivery, return shipping, or related procedures.

Article 6 | Customs Duties, Import Taxes, and Other Import Charges

  1. International shipments may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), customs clearance fees, and other taxes, charges, or fees imposed by the destination country or region (collectively, “Import Charges”).

  2. For shipments to the United States, applicable customs duties and other Import Charges designated by the Brand will, in principle, be collected at checkout through the Site together with the product price and other applicable charges. Import Charges collected through the Site will be processed through the Brand or the shipping, customs clearance, or other service providers used by the Brand.

  3. For shipments to countries or regions other than the United States, Import Charges are generally not included in the product price or shipping charges. Such Import Charges may be assessed by customs authorities, shipping carriers, or other relevant authorities upon or after the products arrive in the destination country or region and shall be the responsibility of the customer.

  4. The existence, amount, calculation method, and collection method of Import Charges vary depending on the destination country or region, product classification, product value, applicable laws and regulations, and other circumstances.

  5. For destinations outside the United States, the Brand cannot determine or guarantee in advance the amount of Import Charges that may be imposed. Customers are responsible for checking the applicable import requirements and charges with the customs authorities or other relevant authorities in their destination country or region where necessary.

  6. If a customer refuses or fails to pay applicable Import Charges, complete required customs procedures, or otherwise causes a shipment to be refused, abandoned, returned, or disposed of, the handling of the order shall be governed by Article 7 below.

Article 7 | Refused Deliveries and Customs Clearance Issues

  1. If a shipment is returned to the Brand due to the customer’s refusal or failure to pay Import Charges, failure to complete customs procedures, prolonged absence, refusal to accept delivery, incorrect or incomplete address, or other circumstances attributable to the customer, the Brand may refund the product price after deducting:

  • Original shipping costs;

  • Return shipping costs;

  • Customs duties, import taxes, and other applicable taxes;

  • Customs clearance fees;

  • Return handling fees;

  • Fees charged by shipping carriers or other service providers; and

  • Any other costs incurred by the Brand in connection with the return of the shipment.

  1. If such costs equal or exceed the product price, no refund may be issued.

  2. If products are seized, destroyed, abandoned, or returned by customs authorities due to import regulations or other circumstances in the destination country or region, the Brand will determine the appropriate response after reviewing the circumstances and cause of the issue.

Article 8 | Returns and Exchanges

  1. As a general rule, we do not accept returns or exchanges for reasons attributable to the customer, including incorrect size selection, change of mind, ordering errors, incorrect color selection, or a product not meeting the customer’s expectations.

  2. If a product arrives damaged, defective, incorrectly supplied, or otherwise has an issue attributable to the Brand, please contact us within seven (7) days of delivery.

  3. After reviewing the circumstances, we will provide an appropriate remedy, which may include replacement, reshipment, or refund. If a return or exchange is required due to an issue attributable to the Brand, the Brand will bear the applicable return shipping costs.

  4. Except in cases involving defects or errors attributable to the Brand, or where a return or exchange is required by applicable law, returns or exchanges will not be accepted for:

  • Products that have been worn or used;

  • Products that have been washed, cleaned, repaired, altered, or otherwise modified;

  • Products that have been damaged or stained due to circumstances attributable to the customer;

  • Products with missing or damaged tags, accessories, packaging, or other components;

  • Sale items or other products expressly identified as non-returnable;

  • Made-to-order, custom-made, personalized, or individually altered products; or

  • Products that are otherwise no longer in a condition suitable for resale.

  1. Product colors, textures, and other visual characteristics may appear differently depending on the customer’s monitor, smartphone, display settings, lighting conditions, or other viewing environment. Reasonable differences caused by such factors shall not be considered product defects.

  2. Due to the characteristics of materials, dyeing, sewing, finishing, and other manufacturing processes, individual products may have slight variations in color, pattern placement, measurements, texture, or other characteristics. Reasonable variations resulting from normal manufacturing processes shall not be considered product defects.

  3. Notwithstanding the provisions above, where mandatory consumer protection laws applicable in the customer’s country or region provide statutory rights to return a product, withdraw from a contract, receive a refund, or exercise other consumer rights, such laws will take precedence.

  4. Further details regarding returns, exchanges, and refunds are set out in our Returns & Refunds Policy.

Article 9 | Refunds

  1. Where a refund is approved due to a defective, damaged, or incorrectly shipped product, an order cancellation attributable to the Brand, or where a refund is otherwise required by applicable law, the refund will generally be issued through the original payment method used for the order.

  2. As a general rule, we do not issue refunds for returns, exchanges, or order cancellations requested for reasons attributable to the customer.

  3. The time required for a refund to appear in the customer’s account may vary depending on the credit card company, financial institution, or payment service provider.

  4. Due to exchange-rate fluctuations, currency conversion rates, or payment service provider policies, the amount received as a refund may differ from the amount originally paid when expressed in the customer’s local currency.

  5. Except where attributable to the Brand, we shall not be responsible for exchange-rate losses, bank charges, currency conversion fees, foreign transaction fees, or other costs associated with a refund.

  6. Nothing in this Article limits any refund rights available to customers under mandatory consumer protection laws applicable in their country or region.

Article 10 | Product Variations

Due to the characteristics of materials, dyeing, sewing, finishing, and other manufacturing processes, individual products may have slight variations in color, pattern placement, measurements, texture, appearance, or other characteristics.

Unless otherwise stated on the relevant product page, reasonable variations arising from the normal manufacturing process shall not be considered defects.

Article 11 | Product Information

  1. We make reasonable efforts to ensure that product images, descriptions, sizes, materials, prices, and other information displayed on the Site are accurate.

  2. However, errors may occur due to typographical mistakes, display issues, technical problems, system errors, or other circumstances.

  3. If a material error, including an obvious pricing error, is discovered, we reserve the right to contact the customer and cancel the order even after the order has been placed or accepted, to the extent permitted by applicable law.

  4. If we cancel an order under this Article after payment has been received, we will issue an appropriate refund.

Article 12 | Prohibited Conduct

Customers shall not engage in any of the following activities in connection with the Site:

  1. Violating applicable laws, regulations, or public order and morals;

  2. Engaging in conduct related to criminal activity;

  3. Placing orders using false or misleading information;

  4. Impersonating another person or entity;

  5. Using unauthorized, fraudulent, or stolen payment methods;

  6. Interfering with the operation or security of the Site;

  7. Infringing intellectual property rights or other rights of the Brand or any third party;

  8. Purchasing products for fraudulent or unlawful purposes;

  9. Attempting to gain unauthorized access to the Site, servers, systems, or networks; or

  10. Engaging in any other conduct that the Brand reasonably determines to be inappropriate.

Article 13 | Intellectual Property Rights

All trademarks, brand names, logos, product designs, photographs, images, text, videos, graphics, and other content displayed on the Site are owned by or licensed to the Brand and are protected by applicable intellectual property laws.

Customers may not reproduce, republish, modify, distribute, sell, commercially exploit, or otherwise use such content without the prior authorization of the Brand or the relevant rights holder.

Article 14 | Changes, Suspension, or Discontinuation of the Site

We may modify, suspend, or discontinue all or part of the Site in circumstances including:

  1. Maintenance, inspection, or updates to systems;

  2. Failure or disruption of telecommunications networks, servers, or other systems;

  3. Earthquakes, typhoons, floods, fires, or other natural disasters;

  4. War, armed conflict, terrorism, strikes, epidemics, pandemics, or other events beyond our reasonable control; or

  5. Other circumstances in which we reasonably determine that modification, suspension, or discontinuation is necessary.

Article 15 | Disclaimer and Limitation of Liability

  1. We make reasonable efforts to provide accurate information on the Site but do not warrant that all information will always be complete, accurate, current, or suitable for a particular purpose.

  2. To the extent permitted by applicable law, we shall not be liable for delivery delays or other issues caused by shipping carriers, customs authorities, government agencies, or circumstances beyond our reasonable control.

  3. Where the Brand is liable to a customer for damages arising from the use of the Site or purchase of products, our liability shall, except in cases of willful misconduct, gross negligence, or where limitation is prohibited by applicable law, be limited to the purchase price of the product giving rise to the claim.

  4. Nothing in these Terms is intended to exclude or restrict any rights or remedies available to customers under mandatory consumer protection laws or other applicable laws that cannot lawfully be excluded or restricted.

Article 16 | Personal Information

We handle customers’ personal information in accordance with our separately published Privacy Policy.

Article 17 | Amendments to These Terms

We may amend these Terms where necessary due to changes in applicable laws and regulations, changes to our services or business operations, or other reasonable circumstances.

The amended Terms shall become effective when posted on the Site or on such other effective date as specified by the Brand.

Article 18 | Governing Law

These Terms and sales contracts entered into through the Site shall be governed by and construed in accordance with the laws of Japan, unless otherwise required by applicable law.

Nothing in these Terms excludes the application of mandatory consumer protection laws or other mandatory legal protections applicable in the customer’s country or region of residence.

Article 19 | Jurisdiction

Any dispute arising out of or relating to the Site, these Terms, or transactions between the Brand and a customer shall, unless otherwise required by applicable law, be subject to the exclusive jurisdiction of the Kyoto District Court or Kyoto Summary Court as the court of first instance.

This provision does not restrict a customer’s right to bring proceedings before another court where such right is provided under mandatory laws applicable in the customer’s country or region of residence.

Article 20 | Contact Information

For inquiries regarding these Terms or your order, please contact us at:

Brand
HACHIMAN KYOTO

Operator
YUMEYA-HACHIMAN CO., LTD.

Person Responsible for Operations
Hiroshi Morikubo

Address
117 Fukakusa Nakano Tsubo-cho, Fushimi-ku
Kyoto 612-8435
Japan

Email
yumeyahachiman [at] gmail.com
(Please replace “[at]” with “@” when sending an email.)

Effective Date
August 6, 2026