Shipping policy

At HACHIMAN KYOTO, we ship our products from Kyoto, Japan, to customers around the world.

Please review the following Shipping Policy before placing your order.

1. Shipping Origin

All products are shipped from Japan.

Shipping Origin: Kyoto, Japan

2. Processing Time

Orders are normally shipped within five (5) business days after the order and payment have been successfully completed.

Saturdays, Sundays, Japanese national holidays, and our company holidays are not considered business days.

Processing may take longer than usual during periods of high order volume, sales, year-end and New Year holidays, or other exceptional circumstances.

For made-to-order, custom-made, or other products that require additional processing time, the estimated shipping schedule stated on the relevant product page will apply.

3. Shipping Destinations

HACHIMAN KYOTO offers international shipping to countries and regions worldwide.

However, shipping to certain destinations may be temporarily or permanently unavailable due to carrier restrictions, import regulations, international circumstances, or other factors.

Available shipping destinations and shipping methods will be displayed during checkout.

4. Shipping Fees

Shipping fees are calculated based on the destination country or region, package weight and dimensions, order contents, and other applicable factors.

The applicable shipping fee will be displayed at checkout before you complete your order.

5. Estimated Delivery Time

Delivery times after shipment vary depending on the destination country or region and the shipping method selected.

Any estimated delivery dates or delivery times displayed on our Site or during checkout are provided for reference only and are not guaranteed.

Delivery may take longer than expected due to customs clearance, carrier delays, weather conditions, natural disasters, strikes, international circumstances, peak shipping periods, or other circumstances beyond our reasonable control.

6. Customs Duties, Import Taxes, and Other Import Charges

International shipments may be subject to customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), customs clearance fees, and other charges associated with importing products into the destination country or region (collectively, “Import Charges”).

Shipments to the United States

For shipments to the United States, applicable customs duties and other Import Charges designated by us will, in principle, be collected through our online store at the time of purchase.

Import Charges collected through our online store will be processed by us or through the shipping, customs clearance, or other service providers we use.

Shipments Outside the United States

For shipments to countries or regions other than the United States, customs duties, import taxes, VAT, GST, customs clearance fees, and other Import Charges are generally not included in the product price or shipping fees.

If such charges apply, they are the responsibility of the customer and may be collected by the shipping carrier, customs authorities, or other relevant authorities upon delivery, during customs clearance, or at another applicable time.

The existence and amount of Import Charges vary depending on the destination country or region, product classification, product value, and other applicable factors. We cannot determine or guarantee these amounts in advance.

If necessary, please contact the customs authorities or other relevant authorities in your destination country or region before placing your order.

7. Customs Clearance

International shipments may be subject to customs clearance procedures in the destination country or region.

Customs authorities or shipping carriers may require customers to provide additional information, identification documents, payment of applicable taxes or charges, or other information necessary to complete customs clearance.

Customers are responsible for completing any required customs procedures.

The time required for customs clearance may not be included in the estimated delivery time, and HACHIMAN KYOTO cannot guarantee how long customs clearance will take.

8. Tracking Your Order

Where a trackable shipping method is used, tracking information will be provided after your order has been shipped.

You can check the status of your shipment using the tracking information provided in your shipping confirmation email or other notification.

Please note that it may take some time for tracking information to appear in the carrier's system after shipment.

9. Shipping Address

Please ensure that your name, shipping address, postal code, telephone number, and other required information are entered accurately when placing your order.

We may not be able to change the shipping address after an order has been confirmed or shipped.

We cannot be held responsible for delivery failures resulting from an incorrect or incomplete address, incorrect telephone number, or other inaccurate information provided by the customer.

If reshipment is possible, the customer may be responsible for additional shipping fees and other costs associated with reshipping the order.

10. Refused Deliveries, Unclaimed Packages, and Customs Clearance Issues

If a shipment cannot be delivered and is returned to us due to the customer's refusal or failure to pay applicable Import Charges, failure to complete customs procedures, prolonged absence, refusal to accept delivery, an incorrect or incomplete shipping address, or other circumstances attributable to the customer, we may issue a refund after deducting the following costs from the product price:

  • Original shipping costs

  • Return shipping costs

  • Customs duties, import taxes, and other applicable taxes

  • Customs clearance fees

  • Fees charged by shipping carriers or other service providers

  • Any other costs incurred by us in connection with the return of the shipment

If these costs equal or exceed the product price, no refund may be issued.

If a shipment is abandoned, destroyed, seized, or otherwise disposed of by customs authorities or other relevant authorities due to import regulations or other circumstances in the destination country or region, we will determine the appropriate response after reviewing the circumstances and cause of the issue.

11. Lost, Damaged, or Incorrect Shipments

Please inspect your order as soon as possible after delivery.

If your shipment arrives significantly damaged, you receive an incorrect product, or your shipment appears to have been lost in transit, please contact us as soon as possible.

We may ask you to provide photographs of the product, shipping box, packaging materials, shipping label, and any visible damage in order to investigate the issue.

After reviewing the circumstances and, where necessary, conducting an investigation with the shipping carrier, we will provide an appropriate remedy, which may include replacement, reshipment, or refund.

12. Shipping Delays

Shipments may be delayed due to customs procedures, carrier delays, weather conditions, natural disasters, war or armed conflict, strikes, epidemics or pandemics, disruptions to international logistics, or other circumstances beyond our reasonable control.

In such circumstances, HACHIMAN KYOTO cannot guarantee a specific delivery date.