Legal notice

Seller

YUMEYA-HACHIMAN CO., LTD.

Person Responsible for Operations

Hiroshi Morikubo

Address

117 Fukakusa Nakano Tsubo-cho, Fushimi-ku
Kyoto 612-8435
Japan

Product Prices

Product prices are as displayed on each product page.

Additional Charges

In addition to the product price, customers may be responsible for shipping fees, customs duties, import taxes, value-added tax (VAT), goods and services tax (GST), customs clearance fees, and other charges associated with importing products into the destination country or region.

For shipments to the United States, applicable customs duties and other import charges designated by us will, in principle, be collected through our online store at the time of purchase.

For shipments to countries or regions other than the United States, customs duties, import taxes, VAT, GST, customs clearance fees, and other import-related charges are generally not included in the product price or shipping fees. If such charges apply, they are the responsibility of the customer and may be collected by the shipping carrier, customs authorities, or other relevant authorities upon delivery, during customs clearance, or at another applicable time.

Payment Methods

We accept credit cards and other payment methods available through our online store.

Payment Timing

Payment is processed when the order is placed.

The actual date on which the payment is charged to your account may vary depending on the payment method and payment service provider used.

Delivery Time

Orders are normally shipped within five (5) business days after the order and payment have been successfully completed.

Delivery times after shipment vary depending on the destination country or region and the shipping method selected.

Delivery may take longer than usual due to customs procedures, carrier delays, weather conditions, international circumstances, peak shipping periods, or other circumstances beyond our reasonable control.

Shipping

Products are shipped internationally from Japan.

Available shipping destinations and shipping methods will be displayed during the checkout process.

We may be unable to ship certain products to certain countries or regions due to import restrictions, carrier limitations, or other circumstances applicable to the destination.

Returns and Exchanges

If your product arrives damaged, defective, incorrect, or otherwise has an issue attributable to us, please contact us by email within seven (7) days of delivery.

After reviewing the circumstances, we will provide an appropriate remedy, which may include an exchange, reshipment, or refund.

As a general rule, we do not accept returns or exchanges for reasons attributable to the customer, including, but not limited to:

  • Incorrect size selection

  • Change of mind

  • Ordering errors

  • Incorrect color selection

  • A product not meeting the customer's expectations

  • The customer no longer wanting or needing the product

Please carefully review the product description, size, color, materials, and other information provided on each product page before placing your order.

In addition, except in cases involving defects or errors attributable to us, or where a return or exchange is required by applicable law, we do not accept returns or exchanges for the following products:

  • Products that have been worn or used

  • Products that have been washed, cleaned, repaired, altered, or otherwise modified

  • Products that have been damaged or stained due to circumstances attributable to the customer

  • Products with missing or damaged tags, accessories, packaging, or other components

  • Sale items or other products expressly identified as non-returnable

  • Made-to-order, custom-made, personalized, or individually altered products

  • Products that are otherwise no longer in a condition suitable for resale

However, where mandatory consumer protection laws applicable in the customer's country or region provide statutory rights to return a product, withdraw from a contract, receive a refund, or exercise other consumer rights, such laws will take precedence.

For further details, please refer to our Returns & Refunds Policy.

Return Shipping Costs

If a return or exchange is required due to a defective, damaged, or incorrectly shipped product, we will bear the applicable return shipping costs.

As a general rule, returns or exchanges for reasons attributable to the customer are not accepted.

Where a return is required or permitted under mandatory consumer protection laws applicable in the customer's country or region, return shipping costs and other expenses will be handled in accordance with such applicable laws.

Refunds

Where a refund is approved due to a defective, damaged, or incorrectly shipped product, an order cancellation attributable to us, or where a refund is otherwise required by applicable law, the refund will generally be issued through the original payment method used for the order.

As a general rule, we do not accept order cancellations or issue refunds for reasons attributable to the customer after an order has been confirmed.

Due to exchange-rate fluctuations, currency conversion rates applied by credit card companies or payment service providers, or other factors, the amount received as a refund may differ from the amount originally paid when expressed in the customer's local currency.

The time required for the refund to appear in the customer's account may vary depending on the credit card company, financial institution, or payment service provider.

Refused Deliveries and Customs Clearance Issues

If a shipment is returned to us due to the customer's refusal or failure to pay applicable customs duties or other import charges, failure to complete customs procedures, prolonged absence, refusal to accept delivery, an incorrect or incomplete shipping address, or other circumstances attributable to the customer, we may refund the product price after deducting:

  • Original shipping costs

  • Return shipping costs

  • Customs duties, import taxes, and other applicable taxes

  • Customs clearance fees

  • Return handling fees

  • Fees charged by shipping carriers or other service providers

  • Any other costs incurred by us in connection with the return of the shipment

If these costs equal or exceed the product price, no refund may be issued.

Product Colors and Specifications

Product colors and textures may appear slightly different from the actual product depending on the customer's monitor, smartphone, display settings, lighting conditions, or other viewing environment.

In addition, due to the characteristics of materials, dyeing, sewing, and other manufacturing processes, individual products may have slight variations in color, pattern placement, measurements, texture, or other characteristics.

Reasonable variations resulting from normal manufacturing processes are generally not considered product defects.

Purchase Quantity Limitations

Purchase quantities may be limited for certain products.

We may also cancel an order after it has been placed due to product unavailability or other circumstances.

If we cancel an order after payment has been received, we will issue an appropriate refund.

Customer Rights Under Mandatory Consumer Protection Laws

Nothing in this notice is intended to exclude, restrict, or waive any rights available to customers under mandatory consumer protection laws applicable in their country or region of residence.

Where customers in the European Union (EU), European Economic Area (EEA), or other countries or regions have statutory rights to withdraw from a distance sales contract, return products, receive refunds, or exercise other consumer rights, those statutory rights will take precedence over any conflicting provision of this notice.

Other Terms

For further information regarding the use of our online store, shipping, returns and refunds, and the handling of personal information, please refer to our Terms of Service, Shipping Policy, Returns & Refunds Policy, and Privacy Policy.